3rd Line OM Support Engineer with French
We are currently in search of a 3rd Line Support Engineer for our esteemed client, a prominent global provider of IT and business consulting services.
The chosen candidate will be part of a tight-knit team premises, providing third line support for OpenMedia newsroom computer system serving 35,000 users worldwide. The 3rd Line Support Engineer will be responsible for liaising directly with the client, assuming ownership of issues through to resolution, carrying out the diagnosis and solving of technical issues, and escalating to the 4th Line where necessary.
This is a hands-on technical 3rd line role so you will be required to administer virtual servers and support production usage of the OpenMedia software. This will include carrying out routine maintenance work as defined and agreed with the client and providing guidance to 2nd Line support staff on site.
The 3rd Line Support Engineer will be expected to form good relationships with the client’s 2nd and 3rd Line support teams, and it will be necessary to liaise with them in relation to on-going incidents and problems. This interaction could include identifying potential system failures and weaknesses and proactively advising on remedial action, as well as identifying trends for root cause analysis and resolution.
- MS Server;
- Hyper V / VMWare;
- Active Directory - Group Policy;
- Powershell;
- MS SQL (Oracle is acceptable);
- Excellent verbal and written communication skills;
- Working in a fast turnaround environment with short SLAs;
- Exposure to working within a ‘Live Broadcasting’ environment;
- Knowledge of ITIL framework (solid understanding of Incident, Problem, Change);
- Knowledge of the MOS Protocol;
- Any MS qualifications are desirable;
- Experience writing technical documentation;
- Work as part of a team within an agreed shift rota including on-call, weekends and public holidays;
- Communicates and problem solves effectively, working to agreed Service Levels (SLAs) and consistently deliver a professional service;
- Work within Service Management based processes, continually striving to improve their performance;
- Strong experience for supporting production applications in an enterprise Microsoft Windows environment;
- Experience in working with ticket systems, e.g. Jira
- Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight;
- Ability to collaborate effectively with Development and other operational support teams in to support the service;
- Technical degree or equivalent experience;
- Critically assess technical quality and performance, extracting and analysing system logs where available for escalating to the experts Team and development;
- Strong experience of Release Management processes for the deployment of application packages from development through to production environments;
- Experience in working within Service Management based processes, continually striving to improve their performance;
- French & English language.
- Undeterminate period
- Bucharest